What kind of assistance do you provide?
We provide boarding and departure assistance with wheelchairs to guests with mobility disabilities. We also provide assistance to guests who are blind. Request assistance once you arrive at the pier or contact us prior to your cruise so we may prioritise your assistance. During peak times, there may be a wait for assistance. Our crew members are not permitted to lift our guests.
What kind of assistance do you provide in getting on and off the ship?
We have personnel with wheelchairs who provide assistance in pushing wheelchairs on and off the ship using gangways and boarding bridges. Please note our personnel are not allowed to lift guests. During peak times there may be a wait for assistance. If you need further details on arranging pier assistance, please contact our Reservations Service Team on 0344-493-6033.
Do you provide priority boarding?
Guests with mobility disabilities are offered quicker processing at the pier. If boarding has not begun, we will offer pre-boarding.
Do you offer accessible transfers?
If requested in advance, we can arrange for accessible transportation to transfer guests between the airport and the pier. This service is offered at no extra charge to guests who have purchased transfers. Please note that accessible transportation may be limited or not available outside the U.S.