If requested in advance, Royal Caribbean can arrange for accessible transportation to transfer guests between the airport and the pier. This service is offered at no extra charge to our air/sea guests or those who have purchased cruise-only transfers. Accessible transportation is subject to availability at all airports globally.
Extra Assistance at the Pier
Royal Caribbean International® offers boarding and departure assistance with wheelchairs to guests with mobility disabilities. Please request assistance once you arrive at the pier or contact us prior to your cruise so that we may prioritize your assistance to go onboard. During peak times there may be a wait for assistance.
While many ports provide easy access for wheelchairs and scooters, due to various conditions: steepness of the gangway, tendering, weather, tidal and sea conditions, and shore-side facilities, guests using assistive devices may be precluded from getting on or off the ship.
We will make reasonable efforts to assist our guests, but for safety reasons, our staff are not permitted to lift guests or equipment. Assistance with manual wheelchairs, walkers, canes, etc. will be provided.
We will provide reasonable mobility assistance to guests in accessing areas of the ship that are not accessible. Please note: All guests travelling alone must be fully self-sufficient and must not require any one to one care throughout the duration of their holiday.
Travelling from Ship to Shore
At some ports, the ship will anchor off shore and guests are taken to shore by small boats called tenders. Even if the ship is scheduled to dock at a pier, it can change to tendering.
Guests with assistive devices who are unable to take a few steps will be unable to board tenders unless roll-on capability is available.
In order to safely board most tenders, guests must be able to take steps and use a collapsible manual wheelchair. In addition, motorized wheelchairs and mobility scooters cannot be taken on tenders, unless roll-on capability is available. Please enquire about tender roll-on capability at the Guest Relations Desk once on board. Please note: Roll-on capability is not guaranteed.
Weather, sea conditions and other factors may preclude tendering. The safety of our guests and crew is our primary consideration, and the Captain and his staff will make the final decision regarding transferring guests and their assistive devices ashore based on safety reasons.
If guests are unable to tender or disembark the ship due to any of these circumstances, there will be no refund or credit for missed ports. While we recognize your disappointment, the safety of our guests and crew takes precedence.
Accessible Shore Excursions
We try to ensure that any of our guests who are full-time wheelchair users or with limited mobility, have the opportunity to visit the sights at the ports we call at. For full details, please see the the article on Accessible Shore Excursions.